How to Buy using the Online Catalogue

Please take a look at the products in my catalogue and use the "Reserve Me" button to initiate a request that the item selected should be reserved. Such a reservation does not oblige you to purchase the product as I need to inform you of the postage costs and may need to supply you with additional photographs or other information. Also, I cannot guarantee that the selected item is still available, as they are mostly one-offs and may have just sold or been reserved prior to your request. I will endeavour to update the website to show the correct status of every item for sale, but there may still be occasions when items shown as available are not.  Once I receive your reservation and have confirmed that it is available, I will hold the item for you for one week, pending payment or notification from you that you do not wish to complete the purchase.

Please provide address details on the reservation email, so that I can correctly calculate postage costs.
Payment Methods

All payments must be made in GBP (Pounds Sterling).  

I accept the following:

  •   
  • Personal Cheque
  • Postal Orders
Postage and Packing

I am happy to ship to most locations in the world, please state where you live so that I can correctly calculate the costs. All items will be securely and carefully packaged. The buyer pays all postage and insurance charges. Where available, for your own protection, insurance will be included in the cost. I reserve the right not to send to countries for which I cannot get insurance. 

International parcels are sent using Royal Mail  Small Packet Air or Parcelforce Worldwide depending on their size.

For international orders I cannot accept responsibility for any item held at customs for any reason. It is your responsibility to make sure that the goods you are ordering meet all the various customs rules and regulations, including quarantine, for your country. The customs declaration will be completed correctly and it is your responsibility to pay any import duty or other such fees if they are incurred.

UK parcels weighing up to 1Kg are sent by First Class Mail and by Royal Mail Standard Parcel service for those weighing over 1Kg.  I always use "Signed For" deliveries. 

For reference, please see:

Your Privacy

Nostalgia at the Stone House will not use your personal information for any purpose other than for posting and your personal information will not be disclosed to any third party. 

The Data Protection Act 1998: The Data Protection Act 1998 (hereafter referred to as "The Act") is a statutory act of the government of the United Kingdom of Great Britain and Northern Ireland. The Act defines what types of data are allowed to be collected, how they should be stored and what can and cannot be done with that information. In particular The Act states that personal data relating to individuals must be stored securely and only used for legitimate purposes. Full text of The Act can be found here.

Definitions: "Us" means "Nostalgia at the Stone House" as defined elsewhere on this website.
"Customer" means anyone who requests services from us and has entered into a contract with us.
"Contract" means the contract between us and the customer covering the supply of goods by us to the customer.

Personal Data Collected (Part 1): The following customer data is collected by us as part of the formation of a contract between our customers and us and is necessary for us to enter into said contract with the customer. In addition, some of this data is also collected each time customers request goods or services from us via our web site:

  1. The customer's full name (Only on product reservation).
  2. The customer's full mailing address (Only on product reservation).
  3. The customer's email address.

What the above information is used for: The information collected above is used solely to implement our contract with the customer (setting up of an account with us, supplying of goods by us and the issuing of invoices by us) and is not disclosed to any third party or used for any other purpose.

Where the above information is kept: The above information is maintained on an electronic computer storage device used solely by us and only available to us.

Personal Data Collected (Part 2): The following information is logged by our web and mail servers when customers contact us by these means:

  1. The internet protocol address (IP address) of the computer used to send the request.
  2. The version of web browser and operating system used to send the request.
  3. The customer's email address.

What the above information is used for:

The information collected above is used solely for the purposes of implementing the contract between us and the customer, monitoring web and mail usage and the diagnosing and rectifying of problems that may occur.

Where the above information is kept: The above information is maintained on the server logs and is used solely by us and only available to us.

If you have further questions or want to see the personal data we hold: If you require further information or clarification of any of the statements made above, please contact us. We respect the personal privacy of our customers and their right to access the information held about them by us. Any customer wishing to obtain a copy of the information about them held by us should contact us (in writing) asking for the information. A charge of £10 sterling is levied for each request.
Returns Policy

I want you to enjoy your purchase and be completely satisfied with its quality and that it was correctly described. I therefore will accept returns without question and will give a full refund of the original purchase price, excluding postage, packing and insurance costs. 

If you wish to return any items purchased you must inform me within 10 days of receiving them.

No refund will be issued until I have received the goods and I strongly recommend that you use an insured and signed for delivery service.

Please make consideration of the fact that many of my goods are either completely vintage or handmade using vintage materials and you should not expect them to be completely flawless.